1. Eligibility
Most items may be returned or exchanged within 7 days of delivery if unused, in original condition, and with tags/packaging intact. Custom-sourced or made-to-order pieces may not be eligible; we will advise during confirmation.
2. How to Request
- Contact us at contact@agatoneregalterrace.life or +63 909 509 3675 within 7 days of delivery.
- Share your order details, item names, and reason for the return or exchange.
- Provide clear photos (if applicable) showing the item condition or concern.
Our team will confirm eligibility and provide next steps. Unauthorized returns may be declined or sent back.
3. Condition and Packaging
Items must be unused, clean, and complete with all parts, tags, and original packaging. We may request additional photos to verify condition before approving the return.
4. Fees and Shipping
Return shipping or pickup costs are typically shouldered by the customer unless we confirm that the item arrived damaged or incorrect. We will coordinate courier options and timelines for transparency.
5. Refunds and Store Credit
Once we receive and inspect the item, approved refunds are processed through the original payment method where possible, or via store credit if preferred. Timing may vary depending on banks or payment providers.
6. Exchanges
Exchanges are subject to stock availability. If the requested replacement is unavailable, we can offer alternatives or process a refund/store credit after approval.
7. Items Not Eligible
Non-returnable items include custom-sourced, personalized, or final-sale pieces, and items showing wear, damage, or missing components not reported at delivery.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, notify us within 48 hours of delivery with photos. We will prioritize resolving the issue through replacement, exchange, or refund as applicable.
9. Timeline
Most return reviews are completed within 3–5 business days after we receive your request and required details. Refund completion depends on payment channels and may take additional business days.
10. Contact
For return questions, reach us at:
- Email: contact@agatoneregalterrace.life
- Phone: +63 909 509 3675
- Address: Purok 5, Barangay Santa Barbara, City of San Antonio, Nueva Ecija, Region III, 3207, Philippines
Last updated: 2025